Q: How do I get connected to the internet?
A: If you have purchased a new computer or are bringing a system to campus for the first time, please bring it by our office in SSB 142. We will register the Wired and Wireless connections with ACS (Academic Computing Services). Please understand that your computer must meet the UCSD Minimum Network Connection Standards in order for us to apply for registration. If your machine does not meet these standards it may take additional time for SSCF to apply patches, install Anti-Virus software, and enable firewalls. Keep in mind that once we submit the request to ACS, it can take up to 2-3 days for them to process the request.
Q: How do I check my email from home or while I’m traveling?
A: While it is possible to configure any Email client to connect to our servers on campus, the easiest and most convenient method is to use Webmail. The majority of Staff employees are on our Shrek server while most Faculty have their accounts on our Weber/DSS server. Please use the following links to access our webmail.
Weber/DSS Webmail
Shrek Webmail
**Please note that when entering your username on the Shrek server, please enter it as username@ad.ucsd.edu or AD\username**
Q: Why can’t I get access to some of the Library resources while I’m using my computer at home?
A: Some of the UCSD Library resources are restricted to on-campus IP addresses. To get around this, you can use a Proxy or VPN connection to simulate an on campus connection and gain access to these resources. Below are a few links with setup instructions for both methods.
Web Proxy Instructions
VPN Instructions
UCSD Library Remote Connection Info
Q: How can I access my computer’s files when I’m off campus?
A: There are two ways to access your files while off campus, Remote Desktop (for windows XP users) or VPN (for mapping network shares). Remote Desktop is a built-in feature of Windows XP that allows you to login directly to your desktop via another Windows XP machine. Please refer to our Tutorials section for instructions on using Remote Desktop. An alternate method to access files on departmental file shares is to connect via VPN and “map” these network shares manually. Please refer to the Tutorials section for instructions
Q: Who can I call for help?
A: SSCF provides computer support for all faculty, staff, and grad students within the Division of Social Sciences with the following exceptions…
Communications – Bruce Jones bjones@ucsd.edu
Linguistics – Ezra Van Everbroeck ezra@ling.ucsd.edu
Cognitive Science – Mark Wallen wallen@cogsci.ucsd.edu
Psychology – Todd Williams t1willia@ucsd.edu
Political Science (FACULTY/GRADS ONLY) – Jeff Fritsch fritsch@ucsd.edu
and Rafal Tamulski – rtamulski@ucsd.edu
CCIS -- Jeff Fritsch fritsch@ucsd.edu
The preferred method of contact is by submitting a helpdesk ticket at http://sscfhelp.ucsd.edu. You can also reach the SSCF Helpdesk via email at helpdesk@weber.ucsd.edu or by phone at 858-822-2423.
Q: Why can’t I send any outgoing emails when I’m off campus? Why do I get a “relaying denied” error when I try to send messages?
A: In order to use the on-campus SMTP server for your outgoing messages from a machine that is not on campus, you will have to configure your email client to authenticate with the campus SMTP servers. Please refer to the SMTP tutorials for instructions.
Q: How can I get my own website?
A: SSCF provides a personal website for all Faculty, Staff, and Grad Students within the division. While we do serve as the primary Webmaster for several departmental websites, the end user is responsible for their own private website. Please contact the helpdesk to make sure your home directory is correctly configured before you begin. You can use any FTP software to upload HTML files for your website.
Q: How can I get help in the labs on the 1st floor of SSB?
A: These are ACS restricted labs and are NOT administered by SSCF. All technical support for these labs is provided by ACS who can be reached at x44060.
Q: How can I get access to the labs on the 1st floor of SSB?
A: Each department has a unique access code for these labs. Please contact your Grad coordinator for this information. SSCF cannot grant anyone access to these labs.
Q: How can I rent/borrow a projector?
A: SSCF provides LCD projectors free of charge to any divisional faculty, staff, and grad students. We do not offer setup/delivery of these projectors. It is the user’s responsibility to pickup the projector and return it. If you require delivery and setup of a projector or any A/V equipment, Campus Media Services provides these services for a fee.
Q: Where can I borrow a laptop?
A: SSCF provides loaner laptops that are available to Staff, Faculty, and Grads subject to availability. Please contact the Helpdesk at x22423 to reserve a laptop.
Q: How do I setup a vacation/away message on my email account?
A:
If you’re account resides on our Weber/DSS server, you can send the message along with the start/end date to helpdesk@weber.ucsd.edu. This summer the ability to set your own away messages on this server should be available. If you’re account resides on the Shrek email server, you can login to your account via Outlook Web Access (OWA) and set your own away message. Please refer to our Tutorials section for instructions.
Q: How do I recycle equipment?
A: SSCF offers equipment recycling through UCSD Surplus Sales. Individual computers or small amounts of equipment can be delivered to SSCF for storage until Surplus Sales collects them. Large amounts of equipment cannot be stored by SSCF due to a lack of storage space. Please contact us and we will arrange pickup with Surplus Sales.
Q: How do I get academic pricing on software?
A: ACS Software Distribution offers a wide variety of software at some of the best prices on campus. The software must be purchased using an Index number and is only available to Faculty, Staff, and Grads. Please visit the ACS Software Distribution website for details.
Q: How can I get Virus Protection software?
A: UCSD provides Sophos Anti-Virus free of charge to all Faculty, Staff, and students. It can be downloaded by visiting http://sophos.ucsd.edu. Please use the tutorial for step-by-step installation instructions.
Q: How can I directly access my UNIX account on Weber?
A: Any SSH client can connect to the server and provide access to your account. You can download Putty for free at http://www-acs.ucsd.edu/info/ssh_clients.php
Q: Where can I get access to a Scantron scanner?
A: SSCF provides access to a Scantron machine in SSB 142 during our normal business hours.
Q: I need to scan some pictures/documents, where can I get access to a scanner?
A: SSCF provides access to a color photo scanner as well as a B&W document scanner that directly scans to PDF files. Both machines can be used in SSB 142 during our normal business hours.
Q: I can receive emails, but nobody receives messages I send out, what’s wrong?
A: Although there could be a problem on the receiving end, a very common problem for Weber/DSS users is that their Inbox is over quota. Each user’s inbox has a 100mb quota to avoid mailboxes ballooning in size if they go unchecked. The easiest way to avoid this situation is to Login to your account via webmail and create another folder to hold these messages. Simply copy the contents of your Inbox to this new folder and you’re Inbox size will drop down to 0mb.
